Privacy Policy for SVJ GOLD App

Last Updated: April 28, 2025

This privacy policy is designed to inform you about our practices regarding the collection, use, and disclosure of information you provide while using our Service.

By using the SVJ GOLD app, you agree to the collection and use of information as described in this policy. We will not use or share your information except as outlined in this Privacy Policy.

Information We Collect

Personal Information

•Full name
•Residential address
•PAN Card details
•Email address
•Mobile number
•Bank account details (for redemptions)
•KYC documentation
•Date of birth

Transaction Data

•Gold purchase transactions
•Gold redemption details
•Gift transfer records
•Payment information
•Gold balance
•Transaction history
•Payment method details
•Bank transfer records

Technical Data

•Device information
•Login timestamps
•Operating system details
•App version information

How We Use Your Information

Core Service Operations

•Processing gold purchases and sales
•Managing gold balances
•Facilitating gold transfers between users
•Processing jewellery redemptions
•Executing payment transactions
•Maintaining transaction records
•Sending transaction confirmations
•Account management

Security and Verification

•User authentication
•KYC verification
•Fraud detection and prevention
•Account security
•Transaction verification
•Identity confirmation
•Suspicious activity monitoring

Communication

•Transaction notifications
•Account updates
•Service announcements
•Customer support
•Price alerts
•Balance updates

Data Storage and Security

Security Measures

•End-to-end encryption for sensitive data
•Secure Socket Layer (SSL) technology
•Regular security audits
•Secure payment processing
•Regular backup procedures

Data Retention

•Transaction records: Minimum 7 years as per financial regulations
•KYC documents: Throughout the account lifetime plus 5 years
•Account information: Until account deletion request
•Payment details: As required by payment regulations
•Communication records: 2 years

Sharing Your Information

Third-Party Sharing

•Payment processors
•Customer support services

Legal Requirements

•To comply with legal obligations
•To respond to legal requests
•To protect our rights
•To prevent fraud
•To comply with financial regulations
•To respond to government requests

Your Rights and Controls

User Rights

•Access your personal data
•Request data deletion (subject to legal requirements)
•Close your account

Financial Compliance

•Anti-Money Laundering (AML) regulations
•Know Your Customer (KYC) requirements
•Financial transaction reporting requirements
•Tax reporting obligations
•Digital payment regulations
•Financial data protection standards

Additional Information

Children's Privacy

•The Service is not intended for users under 18
•We do not knowingly collect data from minors
•Parents/guardians should contact us if they believe their child has provided personal information
•Any identified minor's data will be deleted immediately

Cookies and Tracking

•Session cookies for authentication

Changes to Privacy Policy

•We may update this policy periodically
•Changes will be posted in the app
•Continued use after changes implies acceptance
•Previous versions will be archived

Contact Information

Customer Support

Email: goyal.ashish1193@gmail.com

Phone: +91 9521471025, +91 8107414882

Support Hours: 11am to 8pm

Emergency Contact

Security Hotline: +91 9521471025, +91 8107414882

Emergency Email: goyal.ashish1193@gmail.com

Office Address

Siddhi Vinayak Jewellers

G-32 Shreenath tower Vidyadhar Nagar

Jaipur, Rajasthan, 302039

India

Governing Law

This Privacy Policy is governed by the laws of India, and any disputes will be subject to the exclusive jurisdiction of the courts of Jaipur, Rajasthan.